Golden Arch Casino Support Blog

Can I play for free?

admin — Fri, 28 Mar 2008 17:35:04 +0000

You can play for free at www.goldenarchcasino.net. The site will provide you with $2000 of play money to use. Unfortunately, the play money cannot be replenished. When you want to play for real money, please visit us at www.goldenarchcasino.com.

How do I get started?

admin — Fri, 28 Mar 2008 17:34:49 +0000

Visit www.goldenarchcasino.com and click on ‘Sign Up Now’. Once you have completed the registration, you will have a free $10 inside your account. Email support[at]goldenarchcasino.com or give us a call at 1-877-525-7586 if you require assistance.

How do I make a deposit?

admin — Fri, 28 Mar 2008 17:34:25 +0000

Log into your account and click on ‘Cashier’ to access our various deposit options.

What is the Line of Credit?

admin — Fri, 28 Mar 2008 17:34:14 +0000

Golden Arch Casino offers a $300.00 Line of Credit to all of its players. It is made available in your account after you make your first deposit.

The Line of Credit IS NOT FREE MONEY. If you choose to use it, you will be sent a bill in the mail and you will have to repay the amount used.

Remember, when you are inside the games, the balance showing in the bottom left corner is your Cash Available AND the Line of Credit. You should think of $300 as your zero balance.

What are Golden Arch Casino’s limits?

admin — Fri, 28 Mar 2008 17:33:57 +0000

Golden Arch Casino’s limits are as follows:

1st deposit limit: $300
Subsequent deposits: 3 deposits up to a maximum of $300 in a 7 day rolling period.
The deposit minimum is $25 and the maximum is $300.

I can’t remember my password. How do I retrieve my password?

admin — Fri, 28 Mar 2008 17:33:25 +0000

Call support at 1-877-525-7586 and after a quick verification procedure, we can email the password to your inbox.

I am experiencing a game play error. What do I do?

admin — Fri, 28 Mar 2008 17:33:11 +0000

Record the error message that has been displayed by the system, and find the Game ID number by clicking the ‘History’ button inside the game window. Contact support[at]goldenarchcasino.com with the Game ID and error message.

I am experiencing a deposit error. What do I do?

admin — Fri, 28 Mar 2008 17:32:43 +0000

Record the error message that has been displayed by the system, and contact support by phoning 1-877-525-7586, emailing support[at]goldenarchcasino.com, or chatting support.

The games are not loading correctly. What do I do?

admin — Fri, 28 Mar 2008 17:32:22 +0000

You may need to update Java or your Flash player. Email support[at]goldenarchcasino.com for instructions. You will also need to disable your pop-up blocker for the games to load correctly.

How do I disable my pop-up blocker?

admin — Fri, 28 Mar 2008 17:31:58 +0000

To disable your pop-up blocker in Internet Explorer 7, please complete the following procedure:

Ensure Internet Explorer is running.
Click ‘Tools’.
Click ‘Pop-up Blocker’.
Click ‘Pop-up Blocker Settings’.
Type www.goldenarchcasino.com into the ‘Address of website to allow’ section, and then select ‘Add’.

This will have disabled your pop-up blocker for www.goldenarchcasino.com only.

How do I make a withdrawal?

admin — Fri, 28 Mar 2008 17:31:19 +0000

After logging into your account, select ‘Cashier’, and then click ‘Request a Withdrawal’. $200 is the minimum amount that can be withdrawn from Golden Arch Casino.

What is the status of my withdrawal?

admin — Fri, 28 Mar 2008 17:31:07 +0000

Please email payouts[at]goldenarchcasino.com for all withdrawal inquiries.